Shipping policy
Shipping Policy
Last updated: July 28, 2026
At GoVelnico, we are committed to delivering your order safely and as quickly as possible.
Order Processing
All orders are processed within 1-2 business days (Monday-Friday, excluding public holidays).
Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.
Please note that delivery times begin after your order has been processed.
Shipping Times
Estimated delivery times:
Romania: 1-3 business days
European Union: 3-7 business days
International: 5-12 business days
These delivery times are estimates only and may vary depending on your location, courier services, customs procedures, weather conditions, or other unforeseen circumstances.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and selected shipping method.
Any available free shipping promotions will be clearly displayed on our website.
Order Tracking
Once your order has been shipped, you will receive a tracking number by email.
If you have not received your tracking information within 3 business days after placing your order, please contact us.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.
These charges are the responsibility of the customer.
Incorrect Address
Customers are responsible for providing a complete and accurate shipping address.
GoVelnico is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information.
Failed Deliveries
If an order is returned to us because an incorrect address was provided, the package was not collected, or delivery was refused by the customer, any additional shipping costs required to resend the order may be the responsibility of the customer.
Delays
While we do our best to ensure timely delivery, GoVelnico cannot guarantee specific delivery dates.
We are not responsible for delays caused by shipping carriers, customs authorities, severe weather, strikes, natural disasters, or other events beyond our reasonable control.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost during transit, please contact us as soon as possible.
We will investigate the issue with the shipping carrier and, where appropriate, provide a replacement or refund in accordance with our Refund Policy.
Contact
If you have any questions regarding shipping, please contact us:
GoVelnico
Email: infogovelnico@gmail.com